Shipping policy
Shipping Policy
Last updated: September 2026
VINOCAN ships physical products to selected destinations that are available during checkout.
Order processing
Orders are processed after payment has been successfully received and the order has been accepted.
Processing times may vary depending on product availability, order volume and destination. Where possible, estimated delivery times are shown during checkout.
Orders are not processed or delivered on public holidays where carriers are unavailable.
Shipping destinations
VINOCAN ships only to countries and regions that are available as delivery destinations during checkout.
Availability may differ depending on:
- local alcohol regulations;
- carrier availability;
- customs requirements;
- age-verification requirements;
- product restrictions;
- tax and excise obligations.
If a destination is not available during checkout, we currently do not offer delivery to that location through the online store.
Shipping costs
Shipping costs are calculated or displayed during checkout before you complete your purchase.
Shipping charges may depend on factors such as:
- destination;
- package size and weight;
- order value;
- selected shipping method;
- carrier costs;
- applicable taxes or surcharges.
Any shipping cost shown during checkout forms part of the total order price.
Delivery times
Delivery times shown during checkout or in order communications are estimates unless expressly stated otherwise.
Actual delivery times may be affected by circumstances outside our reasonable control, including:
- carrier delays;
- customs processing;
- public holidays;
- adverse weather;
- transport disruption;
- incorrect or incomplete delivery details;
- age-verification issues.
We will take reasonable steps to deliver your order within the estimated timeframe.
Alcohol and age verification
VINOCAN sells alcoholic beverages.
Deliveries may be subject to age verification where required by law, carrier rules or our own compliance procedures.
The recipient may be required to present valid identification proving that they meet the legal minimum age for purchasing alcohol in the relevant country or region.
If delivery cannot be completed because age requirements are not met, additional delivery or return costs may apply where permitted by law.
Delivery address
Customers are responsible for providing a complete and accurate delivery address.
Please check your shipping information carefully before placing your order.
If an order cannot be delivered because the address provided was incorrect or incomplete, additional shipping charges may apply where legally permitted.
Damaged or missing shipments
Please inspect your order upon delivery.
If your package arrives visibly damaged, or if items are missing or damaged, please contact us as soon as possible at:
Please include:
- your order number;
- a description of the issue;
- photographs of the packaging and products where relevant.
We will review the situation and provide an appropriate solution in accordance with applicable law.
Failed delivery and returned parcels
If a parcel is returned to us because delivery could not be completed, we may contact you to arrange redelivery or a refund.
Additional shipping costs may apply if the failed delivery was caused by:
- an incorrect address;
- refusal to accept delivery;
- failure to collect the parcel;
- inability to complete legally required age verification.
Any deductions or additional charges will only be applied where permitted by applicable law.
Customs, duties and taxes
For cross-border orders, customs duties, import taxes, excise duties or other charges may apply depending on the destination and the structure of the sale.
Where such charges are collected by VINOCAN at checkout, they will be included in the amount shown to you.
Where they are not collected by VINOCAN, the customer may be responsible for paying them separately where permitted by applicable law.
Alcohol products may be subject to specific excise and import rules.
Risk and responsibility
For consumer purchases, risk of loss or damage passes to the customer in accordance with the mandatory consumer law applicable to the transaction.
Nothing in this Shipping Policy is intended to transfer risk to a consumer earlier than permitted by law.
Returns
For information about returns, withdrawal rights and refunds, please refer to our Return and Refund Policy.
Return address:
IPL Brands B.V.
Strawinskylaan 4117
4th Floor
1077ZX Amsterdam
The Netherlands
Contact
For shipping questions, please contact:
IPL Brands B.V.
Strawinskylaan 4117
4th Floor
1077ZX Amsterdam
The Netherlands
Email: info@vinocan.com
Phone: +41 76 819 67 19